Seeing two charges can be alarming, but it's usually explained by one of the reasons below.
1. An authorization hold plus the actual charge
Sometimes your bank places a temporary authorization hold to verify your card when you subscribe, in addition to the real charge. The hold isn't an actual payment — it typically disappears on its own within a few business days, leaving only the real charge.
2. A renewal overlapping with a new purchase
If you cancelled and then re-subscribed, or upgraded your plan, you may briefly see two entries — one for the previous cycle and one for the new plan. Check the dates and amounts in Account Settings → Plans to confirm what each charge corresponds to.
3. Two separate subscriptions
In some cases, a second subscription is created accidentally — for example, by subscribing twice, or by subscribing on two different accounts (such as one with Google and another with Email). To check:
Make sure you're only signed in to one account.
Review your active subscription(s) in Account Settings → Plans.
4. Subscriptions on different platforms
If you subscribed both on the web and through the App Store or Google Play, these are billed separately and appear as two charges. Each must be managed where it was purchased.
What to do
If you've checked the above and believe you were charged twice in error, contact our support team and include:
The dates and amounts of both charges
The descriptor exactly as it appears on your statement
The email address or account associated with your subscription
We'll review your account and help resolve any duplicate charges.
You can reach us at [email protected].