If you see an unfamiliar charge on your bank or card statement, it may be from your Chatbot App subscription. Because payments are processed through our secure payment provider, Paddle, the charge may appear under Paddle's name rather than "Chatbot App."
What the charge may look like
On your statement, a Chatbot App charge typically appears with a descriptor such as:
PADDLE.NET* CHATBOTAPP
PADDLE.NET
Paddle
The exact wording can vary slightly depending on your bank and card issuer.
How to confirm the charge is yours
Check the date and amount against your subscription's renewal date and plan price.
Look in your inbox for a purchase or renewal confirmation email from Chatbot App or Paddle.
Review your plan and billing history in Account Settings → Plans.
Don't recognize the charge?
If you've checked the above and still don't recognize the charge, contact our support team so we can look into it. Please include:
The date and amount of the charge
The descriptor exactly as it appears on your statement
The email address or account associated with your subscription
You can reach us at [email protected].