If you've noticed an extra charge, it's usually due to one of the following reasons.
1. Your subscription renewed automatically
Subscriptions are billed on a recurring basis and renew automatically at the end of each billing cycle (monthly, every 3 months, or yearly, depending on your plan). A charge on your renewal date is the normal renewal of your existing plan — not an additional subscription.
You can check your plan and renewal date anytime in Account Settings → Plans.
2. You may have subscribed more than once
In some cases, a second subscription can be created accidentally — for example, by subscribing again while already signed in, or by subscribing on two different accounts (such as one with Google and another with Email).
To check:
Make sure you're only signed in to one account.
Review Account Settings → Plans to see your active subscription(s).
3. You may have subscribed on different platforms
If you subscribed through the web and also through the App Store or Google Play, these are billed separately and can result in two charges. Each must be managed and cancelled in the place it was purchased.
What to do
If you believe you were charged for a duplicate or unintended subscription, contact our support team and include:
The email address or account you used to subscribe
Your User ID (found in Settings)
The charge details or receipt (date, amount, and payment method)
We'll review your account and help resolve any duplicate charges.
You can reach us at [email protected].