1. Your bank declined the payment
This is the most common reason. Please check the following:
Make sure your card number, expiration date, CVC, and billing address (including ZIP/postal code) are entered correctly.
Ensure your card has sufficient funds.
Some banks block online or international payments by default. If everything seems correct, contact your bank to verify and approve the transaction.
Note: We typically do not receive detailed decline reasons from banks, so your bank is the best source for resolving the issue quickly.
2. Prepaid cards are not supported
For Pro or Ultra Pro subscriptions, prepaid cards may not be accepted. Please use a standard credit or debit card issued by a supported provider.
3. Unsupported region or card issuer
Payments can only be made from supported countries and regions.
Your payment card must be issued by a bank located in a supported region.
Confirm your country and card issuer's region before trying again.
Troubleshooting tips
Double-check your card details and billing address.
Try using an incognito window or a different browser.
Clear your browser’s cache and cookies.
Contact your bank to ensure there are no holds or blocks.
Try using a different payment method if possible.
Still need help?
If you've tried the above steps and still can't complete your payment, reach out to our support team at [email protected] — we’re here to help!