If you've subscribed but don't see your subscription in your account, it's almost always because you're signed in with a different account than the one used at purchase. Here's how to fix it.
1. Sign in with the correct account
Your subscription is tied to the account you used when subscribing. If you signed up with Google, Apple, or Microsoft, signing in with Email (or a different provider) won't find your subscription.
Log out, then log back in using the exact same sign-in method you used at purchase.
2. If you subscribed on the web
When you subscribe through the web, your login credentials are sent to the email address used at checkout. If you can't sign in:
Check that inbox (including spam or junk) for an email from Chatbot App.
Use Forgot Password? on the login page if you need to set or reset your password.
3. Confirm your subscription is active
Open Account Settings → Plans and check your plan status. If your subscription has expired or been cancelled, it won't appear as active — in that case you can re-subscribe or reactivate from your settings.
4. Refresh your account
Sometimes it just needs a moment to sync:
Refresh the page
Sign out and back in
Check that you have a stable internet connection
Still don't see it?
If your subscription still doesn't appear, contact our support team and include:
The email address or account you used to subscribe
Your User ID (found in Settings)
Your purchase receipt or order confirmation